Welcome to Alchemix, your premier destination for DIY kits! Explore our collection of candle making, soap crafting, and perfume blending kits that make creativity fun and accessible for everyone. Let your imagination shine as you create unique, hand-made products in the comfort of your own home.

Alchemix - Personal Information Protection Policy

Privacy Policy

At Alchemix, we prioritize your privacy. This policy explains how we handle your personal information in compliance with the UK’s Data Protection Act and the GDPR.

Information Collection

We collect personal data such as your name, address, and payment details when you make a purchase. This information is used solely for order processing and delivery.

Use of Cookies

Our website uses cookies to improve your shopping experience. Cookies are small text files stored on your device. They help us remember your preferences. By continuing to use our site, you consent to the use of cookies.

Third-Party Services

We may employ third-party services for payment processing and delivery. These providers are obliged to safeguard your data and use it only for intended purposes.

Your Rights

As a user, you have the right to access and correct your personal information. To exercise these rights, please contact our support team.

Delivery and Payment Information

Delivery

Orders are typically shipped within 2-3 business days. Delivery charges are calculated based on your location and order size.

Payment

We accept major credit cards and PayPal. All transactions are secure and encrypted, ensuring your payment details remain confidential.

Return Policy

Returns and Exchanges

If you are not satisfied with your purchase, items can be returned or exchanged within 30 days of delivery. Products must be in their original condition with packaging intact.

Refunds

Refunds are processed within 14 days of receiving the returned item. The refund will be issued to the original payment method.

Policy Updates

Our policies are reviewed and updated periodically. Changes will take effect immediately, and the updated policy will be posted on our website.

This policy is effective as of 23-01-2025.

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